GoldStar Jewelry FAQs

GoldStar Jewelry, LLC knows that you have questions. Asking questions is the only way to learn. Below are some of the questions that our customers have asked. If you can't find an answer to your question below, please email or call 1-877-601-GOLD.

Can you engrave my jewelry and what does it cost?
How do I get my jewelry repaired?
How do I unsubscribe to your newsletter?
Does GoldStarJewelry.com sell or rent customer mailing lists?
What address should I use to send a letter to GoldStar Jewelry, LLC?
I live outside the United States. Can I still order from GoldStarJewerly.com?
Will Federal Express leave my package if nobody is there to sign for it?
Why is my order delayed?
I'm having problems entering an order on your web site. What do I need to do?
Do you offer an extended warranty?
How do I get my ring sized?
What do I do, if I don't know the correct ring size I need?
Can I go to my local GoldStar Jewelry store and purchase an item that I saw online?
I want to order a piece of jewelry similar to what is shown on the Web site, but with a few changes, like changing the stone, or a different type of metal, what do I need to do?
What is the standard size for ladies' and men's jewelry?
What determines the price of a diamond?
What is the difference between 24k, 18k, 14k, and 10k gold?
What is the difference between white gold and platinum?
What is the difference between natural and cultured pearls?
What colored gemstones are considered precious?

Can you engrave my jewelry and what does it cost?
We can engrave metal, wood, glass, and leather with any style of font that is available. Please call or email us to discuss your engraving needs.

Back to top

How do I get my jewelry repaired?
We provide a complete repair service at GoldStar Jewelry, LLC. Please send your jewelry to 817 8th Avenue, Huntington, WV 25701, with a description of what needs to be repaired and contact information. We will contact you with the estimate to get approval before repairing the item.

Back to top

How do I unsubscribe to your newsletter?
To unsubscribe to GoldStarJewelry.com newsletter please reply to the email with "Remove" in the subject line. We only add those to the newsletter list that request to be on the list. We do run specials from time to time and notify our customers so that they can take advantage of them.

Back to top

Does GoldStarJewelry.com sell or rent customer mailing lists?
GoldStarJewelry.com is always concerned with our customers' privacy. We do not sell or rent any of our customer's information to anyone in order to protect your privacy.

Back to top

What address should I use to send a letter to GoldStar Jewelry, LLC?
The address for our corporate office is GoldStar Jewelry, LLC, 817 8th Avenue, Huntington, WV 25701, U.S.A.

Back to top

I live outside the United States. Can I still order from GoldStarJewelry.com?
No. We do not ship orders to addresses outside the USA.

Back to top

Will Federal Express leave my package if nobody is there to sign for it?
No, Fedex will not. We require that all orders must be signed for at the time of delivery. If no one is available to sign for the package, they will allow you to pick it up at your local Federal Express station with the door tag and a picture ID. Federal Express will try three times to deliver the package before they send it back to us.

Back to top

Why is my order delayed?
All orders have to be approved by the credit card company and pass address verification. If the credit card company declines your order, we will send you an e-mail or a letter and follow-up with a phone call to give you the opportunity to submit a new credit card. Orders requiring ring sizing take up to one week to complete.

Back to top

I'm having problems entering an order on your web site. What do I need to do?
Please call our representative at 1-877-601-GOLD 10 a.m. to 5:00 p.m., Monday through Saturday, and we will be happy to help you. There is no shopping cart on this site.

Back to top

Do you offer an extended warranty?
We do not offer extended warranties on jewelry except those that are stated my the manufacture. Some jewelry comes with a warranty from the manufacture. If there is a warranty, it will be stated in the description beside the item on the product pages.

Back to top

How do I get my ring sized?
If you provide us with your ring size, we will size your ring before sending it to you. Please keep in mind that ring sizing will delay your order by about a week. Also, some rings cannot be sized; in this case a special order will be necessary. If you live close to the Huntington area, you can take your ring to the GoldStar Jewelry, LLC store for sizing. The first ring sizing is free, whether done at a store or before shipping. Please note that some rings, like channel set rings, can normally only be sized a half to whole size without damage to the settings. In cases like this, a special order will be needed.

Back to top

What do I do if I don't know the correct ring size I need?
If no size is selected, the rings are sent with these standard sizes. Standard ring size is 7 for ladies and 10 for men. Most rings can be sized up or down within reason from the standard size.

Back to top

Can I go to my local GoldStar Jewelry, LLC store and purchase an item that I saw online?
Yes. Most of the items that are shown online can be purchased at your local GoldStar Jewelry, LLC store. Also, your local store will carry many items that we are not offering online. Please visit the store for full selections.

Back to top

I want to order a piece of jewelry similar to what is shown on the Web site, but with a few changes, like changing the stone, or a different type of metal, what do I need to do?
If you want a make a custom piece of jewelry, please call 1-877-601-GOLD or email us to ask us about custom work. We are happy to make your unique piece of jewelry. If you can send us photos or drawings, that would help out greatly.

Back to top

What is the standard size for ladies' and men's jewelry?
Our ladies' necklaces normally range between 16" and 18", unless stated otherwise. Ladies' bracelets and watches are normally 7". Ladies' rings come in a standard size 7. Men's necklaces are normally 20" while the men's bracelets and watches are normally 8". Men's rings come in a standard size 10. Most watches can be adjusted at your local GoldStar Jewelry, LLC store.

Back to top

What determines the price of a diamond?
Diamonds vary in value by the "Four Cs". That is its cut, clarity, color and carat weight. Cut is the shape of the diamond, like round or oval. Clarity is based on the number of imperfections in the diamond. Color is the hue the diamond shows, like colorless, white or yellow. Carat weight is how much the diamond weighs.

Back to top

What is the difference between 24k, 18k, 14k, and 10k gold?
24K gold is 100% pure gold. 18K gold contains 75% pure gold. 14K gold contains 58.3% gold and 41.7% alloys. 10K gold contains 41.6% gold and 58.4% alloys. The higher the gold content the softer the metal. Therefore the most durable gold is 10k gold. At GoldStar Jewelry, LLC, we cast in all karats of gold except pure gold, 24k. We do not cast platinum.

Back to top

What is the difference between white gold and platinum?
Platinum is more rare and thus more valuable than white gold. White gold can come in different karats just like yellow gold. Pure gold, 24k, has a yellowish orange color. To make gold white, alloys have to be added to get rid of the yellow color.

Back to top

What is the difference between natural and cultured pearls?
Natural pearls are formed by nature in the body of an oyster. They are very rare, and often have irregular shapes. Cultured pearls are formed when man introduces an irritant into the oyster's body. GoldStar Jewelry, LLC sells only cultured pearls.

Back to top

What colored gemstones are considered precious?
Rubies, emeralds, and sapphires are considered precious gemstones. All other colored gemstones fall under the semiprecious category.

Back to top